Order processing
Orders may require payment authorization, inventory confirmation, address review, or fraud screening before shipment.
Processing time is separate from carrier transit time. Final processing commitments should be published once fulfillment operations are confirmed.
Shipping methods and costs
Available methods and charges should appear at checkout based on the destination, order contents, carrier availability, and current fulfillment configuration.
Tracking
When tracking is available, shipment information may be sent to the email associated with the order or displayed in the customer account.
Tracking events are controlled by the carrier and may not update immediately.
Address accuracy
Customers are responsible for providing a complete and accurate delivery address. Contact support promptly after ordering when a correction is needed.
Address changes may not be possible after fulfillment begins.
Delayed, missing, or damaged deliveries
Contact support with the order number and relevant details when a shipment appears delayed, missing, or damaged.
Resolution may require carrier investigation, photographs, verification of the delivery address, or other supporting information.
Shipping questions
Contact [email protected] and include the order number when available.