Requesting return support
Contact support with the order number, product name, reason for the request, and relevant photographs when an item is damaged, incorrect, or affected by another visible issue.
Support will provide the available next steps when the request is eligible for review.
Do not send unapproved returns
Products sent without instructions or authorization may be delayed, refused, lost, or ineligible for processing.
Use only the return destination and method provided by support.
Product condition
Because dietary supplements are consumable goods, opened, used, altered, missing, damaged after delivery, or improperly stored products may have different eligibility from unopened products.
The final eligibility rules and return window should be confirmed and published before accepting public orders.
Incorrect or damaged orders
Report an incorrect or visibly damaged shipment promptly. Keep the packaging and product until support confirms whether they are needed for documentation or carrier review.
Refund processing
When a refund is approved, processing time may depend on the payment provider and the customer’s financial institution.
Original shipping charges, return shipping costs, promotional items, and partial-order adjustments should be handled according to the final published policy.
Contact return support
Send requests to [email protected]. Include the order number in the subject or message.